Returns & Refunds

We want you to be happy with your VICINO gear. If something isn't right, here's how returns work.

Changed your mind?

You have 14 days from receiving your order to let us know you'd like to return it. Once you've notified us, you have a further 14 days to send it back.

Items should be returned in their original condition, unworn apart from trying them on, and with any original tags attached where possible.

To start a return, email us at hello@vicino.run with your order number.

For change-of-mind returns, you're responsible for the cost of return postage. We recommend using a tracked service, as the parcel remains your responsibility until it reaches us.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and a description of the issue.

We'll arrange an appropriate solution, including a replacement or refund where applicable, and cover reasonable return postage where the item is faulty or we've made a mistake.

Your statutory consumer rights are not affected.

Refunds

Once we've received your return, we'll inspect it and process any refund due.

Refunds will be made to your original payment method, normally within 14 days of receiving the returned item or receiving evidence that you've sent it back, whichever is earlier.

Your bank or payment provider may take additional time to make the funds available.

We may make a deduction if an item has been handled beyond what's necessary to check its nature, characteristics and fit.

Exchanges

If you'd like a different size, please contact us. Exchanges depend on available stock.

If your preferred size isn't available, you can return your item under the returns process above and request a refund.

Contact

For returns or questions about an order, email hello@vicino.run.

Please contact us before posting a return so we can provide the correct return address.